“By enabling us to view specific contract information in real-time, and the ability to track and manage processes such as credit and management approvals, Allegro improves our ability to respond to immediate market opportunities and support our future growth objectives."

Hydrocarbon Exchange

Customer Support PDF Print E-mail

supportAny way, anywhere, anytime.

Allegro technical support hotlines are staffed exclusively by Allegro-trained and certified professionals who know our solutions and understand your business. This staff has far-ranging experience and routinely troubleshoots complex energy information issues and decision support environments. You get fast results because our support teams rapidly escalate and resolve issues.

For customer implementation and upgrade projects, the customer support team works directly with the Allegro Services personnel assigned to your project, allowing for a single interface for reporting issues.

In addition, as part of your license fees, Allegro provides support services that include telephone support, software releases, software updates, and release notes.